Last Updated: September 7, 2026
Welcome to qerlzirvna.
These Terms of Use govern your access to and use of qerlzirvna.com, including the website, product information, content, features, services, and other functionality made available through our online store.
By accessing, browsing, or using qerlzirvna.com, you agree to these Terms of Use together with our Privacy Policy, Terms of Purchase, Shipping Policy, Return & Refund Policy, and any other notices or policies published or referenced on our website.
If you do not agree with these Terms, please discontinue use of the website.
1. Information You Provide
When you provide information to qerlzirvna, you agree that it will be accurate, complete, current, and not intentionally misleading.
This may include:
- Customer account information
- Contact details
- Billing information
- Shipping information
- Order details
- Product-related inquiries
- Customer-service communications
- Other information submitted through our website
You are responsible for reviewing and correcting your information when necessary.
Except where applicable law provides otherwise, qerlzirvna is not responsible for problems caused by inaccurate, incomplete, or outdated information supplied by a customer.
2. Privacy and Personal Information
Personal information collected through qerlzirvna.com, checkout, email, telephone, customer support, or other communication channels will be handled in accordance with our Privacy Policy.
By using our website, you acknowledge that personal information may be collected, processed, stored, and used as described in that policy.
We recommend reviewing our Privacy Policy before submitting personal information.
3. Limited Permission to Use the Website
The content available through qerlzirvna.com may include:
- Written materials
- Product descriptions
- Product photographs
- Graphics
- Illustrations
- Icons
- Logos
- Brand elements
- Website layouts
- Designs
- Software
- Code
- Product information
- Other digital materials
These materials are owned by qerlzirvna or used with permission from the applicable rights holder.
Subject to these Terms, qerlzirvna grants you a limited, personal, revocable, non-transferable, and non-commercial license to access and use the website for lawful shopping and informational purposes.
This permission does not transfer ownership of any website material or intellectual property to you.
4. Prohibited Uses
Unless you have received prior written authorization, you may not:
- Copy website materials for commercial use
- Republish substantial portions of the website
- Sell or commercially exploit website content
- Modify or distribute protected materials
- Create unauthorized derivative works
- Use bots, crawlers, spiders, scraping tools, or similar automated technology
- Collect website information through unauthorized automated methods
- Interfere with website performance or operation
- Circumvent security or technical restrictions
- Upload viruses, malware, harmful scripts, or malicious files
- Place an unreasonable burden on our systems
- Attempt unauthorized access to servers, databases, accounts, or restricted website areas
- Use the website for unlawful, fraudulent, or abusive purposes
Where reasonably necessary and permitted by law, qerlzirvna may restrict, suspend, block, or terminate access to the website.
5. Reviews, Comments, Photos, and Other User Content
qerlzirvna may allow customers or visitors to submit content such as:
- Product reviews
- Comments
- Photographs
- Videos
- Feedback
- Suggestions
- Messages
- Other materials
You remain responsible for any content you submit.
By submitting content, you agree that it will:
- Be lawful
- Be accurate to the best of your knowledge
- Be original or used with proper authorization
- Not infringe copyrights or trademarks
- Not violate privacy or publicity rights
- Not unlawfully harm another person or organization
You must not submit material that is:
- Fraudulent
- Misleading
- Defamatory
- Threatening
- Abusive
- Obscene
- Discriminatory
- Harmful
- Infringing
- Illegal
- Otherwise inappropriate
6. Rights Granted to Submitted Content
When you voluntarily submit content to qerlzirvna, you grant us a worldwide, royalty-free, transferable, non-exclusive, and perpetual license to lawfully use that content.
This may include the right to:
- Copy
- Reproduce
- Modify
- Adapt
- Publish
- Display
- Distribute
- Share
the submitted material through appropriate media or formats.
You should only provide materials that you have the legal right to submit and license in this manner.
7. Third-Party Websites and Services
qerlzirvna.com may contain links to external websites, applications, payment providers, platforms, or services operated by third parties.
These links are provided for convenience and do not necessarily mean that qerlzirvna endorses the applicable third party.
We do not control and are not responsible for third-party:
- Content
- Products
- Services
- Privacy practices
- Security practices
- Terms
- Business operations
If you choose to access an external service, you do so at your own discretion.
We recommend reviewing the applicable third-party terms and privacy policies before submitting personal information or completing a transaction.
8. Website and Service Disclaimer
To the fullest extent permitted by applicable law, qerlzirvna.com, including its content, information, products, services, and functionality, is provided on an:
“as is” and “as available” basis.
We do not guarantee that:
- The website will always be available
- Website access will always be uninterrupted
- Every feature will operate without error
- All information will always be current
- Every product description will be completely accurate
- Website content will always be error-free
- The site will always be free from harmful software
- Files or information obtained through the site will be completely risk-free
Use of the website is at your own discretion and risk, subject to protections that cannot legally be excluded.
9. Product Information Disclaimer
We make reasonable efforts to present kitchen products accurately.
However, differences may occasionally occur due to:
- Screen settings
- Photography lighting
- Device color calibration
- Manufacturing variations
- Production batches
- Supplier updates
Product images, colors, dimensions, materials, packaging, and other specifications may therefore vary slightly from what appears online.
Available remedies for a material difference will be handled in accordance with applicable law and our relevant store policies.
10. Kitchen Product Use
Products sold through qerlzirvna are intended to be used according to their stated purpose and any available instructions.
Customers are responsible for:
- Reviewing product information
- Following reasonable usage instructions
- Checking compatibility with intended surfaces or ingredients
- Using appropriate care when handling cutting tools
- Keeping sharp products away from children
- Testing tools carefully on delicate surfaces where appropriate
- Discontinuing use of damaged products
qerlzirvna is not responsible for damage resulting from improper, unintended, or unsafe use except where liability cannot legally be excluded.
11. Limitation of Liability
To the fullest extent permitted by applicable law, qerlzirvna, HONGKONG HARMONICARE LIMITED, and our suppliers, contractors, service providers, partners, affiliates, and related parties will not be liable for direct, indirect, incidental, special, exemplary, punitive, or consequential damages arising from or relating to:
- Use of the website
- Inability to access the website
- Website interruptions
- Technical problems
- Delays
- Website errors
- Products or services purchased through the website
- Third-party websites
- Unauthorized access to information
- Loss of data
- Loss of revenue
- Loss of profit
- Loss of business opportunity
Where legally permitted, your primary remedy if you are dissatisfied with the website is to discontinue using it.
Nothing in these Terms is intended to exclude liability that applicable law does not permit us to exclude.
12. Indemnification
To the extent permitted by applicable law, you agree to defend, indemnify, and hold harmless qerlzirvna and its related companies, employees, contractors, partners, suppliers, and service providers from claims, liabilities, losses, damages, penalties, costs, or reasonable expenses arising from or connected with:
- Your violation of these Terms
- Your violation of our Terms of Purchase
- Improper use of the website
- Fraudulent conduct
- Negligent conduct
- Intentional misconduct
- Violation of applicable law
- Violation of another person's rights
13. Electronic Communications
When you use qerlzirvna.com, submit an order, or communicate with us electronically, you agree that we may communicate with you electronically.
Communications may include:
- Emails
- Order confirmations
- Payment notifications
- Shipping updates
- Tracking information
- Customer-service messages
- Website notices
- Other electronic communications
Where legally permitted, electronic communications satisfy any requirement that a notice or communication be provided in writing.
14. Moderation of User Content
qerlzirvna may provide areas where customers can publish reviews, comments, photographs, or other content.
We are not required to review every submission before publication.
However, where appropriate, we reserve the right to:
- Review submissions
- Refuse publication
- Edit content
- Restrict visibility
- Remove content
This may include material that violates these Terms, applicable law, website standards, or another person's rights.
15. Copyrights, Trademarks, and Brand Assets
qerlzirvna.com may contain protected intellectual property, including:
- Copyrighted materials
- Trademarks
- Service marks
- Trade names
- Logos
- Product names
- Graphics
- Designs
- Website layouts
- Other brand materials
These materials belong to qerlzirvna or their applicable authorized rights holders.
Without written permission, you may not:
- Copy protected materials
- Reproduce them
- Imitate them
- Commercially exploit them
- Frame website content
- Use them in a manner that falsely suggests affiliation with qerlzirvna
You may not use qerlzirvna trademarks, logos, metadata, hidden text, meta tags, or framing techniques in a way that suggests unauthorized endorsement, sponsorship, or association.
16. Intellectual Property Complaints
If you believe copyrighted material, a trademark, or other intellectual property belonging to you has been used on qerlzirvna.com without authorization, please contact us.
Your notice should include, where applicable:
- Your physical or electronic signature
- Identification of the protected work
- Identification of the allegedly infringing content
- Location of that content
- Your contact information
- A statement describing your good-faith belief that the use is unauthorized
- A statement confirming that the information provided is accurate
- Any declaration required by applicable law
Send intellectual property notices to:
17. Provisions That Continue After Website Use Ends
Certain provisions of these Terms are intended to remain effective even after you stop using qerlzirvna.com.
These may include provisions concerning:
- Intellectual property
- Ownership
- Disclaimers
- Limitations of liability
- Indemnification
- Dispute resolution
- Other obligations that by their nature are intended to continue
18. Events Outside Our Reasonable Control
qerlzirvna will not be responsible for delays, interruptions, or failure to perform obligations where caused by circumstances outside our reasonable control.
Such events may include:
- Natural disasters
- Severe weather
- Floods
- Fires
- Earthquakes
- War
- Terrorism
- Civil unrest
- Labor disputes
- Strikes
- Quarantines
- Embargoes
- Transportation disruptions
- Shipping-carrier interruptions
- Government actions
- Regulatory orders
- Similar circumstances beyond our reasonable control
19. Risk of Loss
Products purchased through qerlzirvna may be delivered through independent third-party carriers.
Subject to applicable law, risk of loss may transfer to the customer when the applicable shipment is handed over to the carrier.
Shipping-related issues may also be governed by our Shipping Policy and any mandatory consumer-protection laws that apply.
20. Dispute Resolution
Any dispute arising from or relating to:
- These Terms of Use
- Use of qerlzirvna.com
- Products purchased through qerlzirvna
- Related website services
will be handled according to applicable law.
Where legally permitted, disputes may be resolved through arbitration or another legally recognized dispute-resolution process.
Where enforceable, claims must be brought on an individual basis and not as part of:
- A class action
- Collective proceeding
- Representative action
These provisions apply only to the extent permitted by applicable law.
21. Severability
If any provision of these Terms is determined to be invalid, illegal, or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
The affected provision may be interpreted or limited only as necessary to make it enforceable where permitted.
22. No Waiver
If qerlzirvna does not immediately exercise or enforce a right under these Terms, that does not mean the right has been waived.
We may choose to enforce that right later where permitted by law.
23. No Third-Party Beneficiaries
Unless these Terms expressly state otherwise, they are not intended to create enforceable rights for third-party beneficiaries.
24. Changes to These Terms
qerlzirvna may periodically update, revise, replace, or remove portions of these Terms of Use.
Changes may reflect updates involving:
- Business practices
- Website operations
- Products
- Services
- Technology
- Legal requirements
- Regulatory obligations
When revised Terms are published, the Last Updated date may also be changed.
Where permitted by law, continued use of qerlzirvna.com after updated Terms are posted indicates acceptance of those revised Terms.
25. Assignment
You may not assign, transfer, or delegate your rights or obligations under these Terms without prior written permission from qerlzirvna.
qerlzirvna may assign or transfer its rights or obligations where permitted by applicable law.
26. Entire Agreement
These Terms of Use, together with our:
- Privacy Policy
- Terms of Purchase
- Shipping Policy
- Return & Refund Policy
- Other applicable website policies
- Additional terms associated with specific products, offers, services, or promotions
form the agreement governing your use of qerlzirvna.com.
If additional terms apply to a particular product, promotion, or service, those terms will operate together with these Terms of Use.
27. Contact Us
If you have questions regarding these Terms of Use, website access, intellectual property, or another related matter, please contact us.
Brand:
qerlzirvna
Website:
qerlzirvna.com
Email:
support@qerlzirvna.com
Phone:
+1 (534) 900-1894
Operating Company:
HONGKONG HARMONICARE LIMITED
Company Address:
RM 509, 5/F, THE CLOUD
111 TUNG CHAU STREET
TAI KOK TSUI
HONG KONG