Last Updated: September 7, 2026
These Terms of Purchase apply to all orders submitted through qerlzirvna.com and govern purchases made between you and HONGKONG HARMONICARE LIMITED, the operator of qerlzirvna.
By completing checkout, you confirm that you have reviewed and agreed to these Terms of Purchase together with our applicable Terms of Use, Privacy Policy, Shipping Policy, Return Policy, and any additional terms displayed on the website or during checkout.
Please read these terms carefully before placing an order.
1. Store Information
qerlzirvna is an online retail store focused on practical kitchen products, food-preparation tools, storage solutions, cleaning accessories, organizers, and other household kitchen essentials.
The store is operated by:
Company: HONGKONG HARMONICARE LIMITED
Company Address:
RM 509, 5/F, THE CLOUD,
111 TUNG CHAU STREET,
TAI KOK TSUI,
HONG KONG
Website: qerlzirvna.com
Email: support@qerlzirvna.com
Phone: (534) 900-1894
2. Your Agreement When Ordering
By submitting an order through qerlzirvna.com, you are making an offer to purchase the products selected in your cart under the prices and conditions shown at checkout.
We may review the order before fulfillment begins.
This review may include confirmation of product availability, payment authorization, delivery eligibility, order information, and transaction security.
An order is subject to successful processing before shipment.
3. Eligibility to Purchase
You must be legally able to enter into a binding purchase agreement under the laws that apply to you.
If you are below the legal age of majority in your jurisdiction, a parent or legal guardian should participate in or authorize the purchase where required.
4. Reviewing Product Details Before Purchase
Customers are responsible for reviewing the relevant product page before completing an order.
Please check information such as:
- Product dimensions
- Color
- Capacity
- Quantity
- Available variants
- Package contents
- Materials
- Intended use
- Cleaning instructions
- Storage requirements
If you have questions about a product before ordering, please contact us first.
5. Product Descriptions
We aim to provide clear and useful information about products sold through qerlzirvna.com.
From time to time, minor differences may occur because of manufacturing processes, production updates, material characteristics, or normal product variation.
We may update product descriptions and specifications where reasonably necessary.
6. Product Photography
Images on our website are intended to provide a visual representation of the product.
Actual products may differ slightly from images because of:
- Display settings
- Photography lighting
- Camera conditions
- Production batches
- Material texture
- Natural wood variation
- Glass appearance
- Minor differences in shade or finish
Decorative props, food, furniture, plants, utensils, or other accessories shown in lifestyle images are not included unless the product page specifically states otherwise.
7. Dimensions and Measurements
Measurements shown on product pages may be approximate.
Small differences can result from manual measurement or manufacturing tolerances.
For products designed to fit a particular space, customers should measure the intended location before purchasing.
This is particularly important for products used with:
- Kitchen drawers
- Cabinets
- Refrigerator shelves
- Sinks
- Pantry spaces
- Countertops
- Storage areas
8. Product Availability
All products and variations are offered subject to availability.
An item may become unavailable after an order is submitted.
If we cannot fulfill part or all of an order, we may contact you and provide an appropriate solution, which may include cancellation and refund of the unavailable item.
9. Prices
Prices displayed on qerlzirvna.com may be changed from time to time.
The price that generally applies to your purchase is the amount shown during checkout when you submit the order, except in cases involving an obvious pricing or technical error.
Prices may change because of promotions, product updates, currency settings, inventory conditions, or other commercial factors.
10. Pricing Errors
We make reasonable efforts to keep prices accurate, but errors can occasionally occur.
If a product is displayed at an obviously incorrect price because of a typographical, technical, or system error, we may correct that mistake where permitted by law.
If your order is affected, we may contact you and provide the option to proceed at the correct price or cancel the affected item.
11. Taxes
Taxes may apply depending on your delivery destination and applicable law.
Where required, taxes may be calculated or displayed during checkout.
International customers may also be responsible for customs duties, import taxes, or similar charges imposed by their local authorities.
12. Payment
Available payment methods are shown during checkout.
Payments may be processed using Shopify-supported services or other approved third-party payment providers.
By submitting payment, you confirm that:
- The payment information is accurate
- You are authorized to use the payment method
- The transaction is legitimate
- You authorize the applicable purchase amount
13. Payment Authorization
Your bank, card provider, or payment processor may need to authorize the transaction.
An order may be delayed or unable to proceed if payment is:
- Declined
- Reversed
- Unverified
- Flagged for review
- Otherwise unsuccessful
Decisions made independently by a financial institution or payment provider are outside our direct control.
14. Payment Security
Please do not send complete payment-card numbers, security codes, passwords, or other sensitive financial information to us by email.
Payment credentials should only be entered through the secure checkout and payment services made available on qerlzirvna.com.
15. Order Confirmation
After placing an order, you may receive a confirmation message at the email address provided during checkout.
Please review the confirmation carefully.
If you notice an error involving your product selection, quantity, variation, shipping address, or other order information, contact us as soon as possible.
16. Order Acceptance
Receiving an automated order confirmation does not necessarily mean that every product has been finally accepted for fulfillment.
We may cancel, limit, or decline an order where reasonably necessary because of circumstances such as:
- Product unavailability
- Failed payment
- Pricing mistakes
- Shipping restrictions
- Incorrect customer information
- Suspected fraud
- Technical errors
- Unusual transaction activity
Where an order is canceled, any applicable refund will be handled according to the circumstances and applicable law.
17. Purchase Quantity Limits
We may restrict the quantity of certain products that can be purchased by one customer, household, account, payment method, or delivery address.
Such limits may be used for inventory control, promotion management, fraud prevention, or other legitimate operational reasons.
18. Promotional Offers
Special offers may be subject to separate conditions.
A promotion may include requirements involving:
- Eligible products
- Minimum purchase value
- Required quantity
- Expiration date
- Geographic availability
- Customer eligibility
Unless specifically stated otherwise, promotions and discount codes may not be combined.
19. Discount Errors
If a promotion or discount is applied incorrectly because of an obvious website, technical, or system malfunction, we may correct the error where permitted.
If your order is affected, we may contact you before fulfillment.
20. Complimentary Promotional Items
Certain promotions may include a free item or gift with purchase.
Eligibility for the complimentary product depends on meeting all terms of the promotion.
If the qualifying order is changed, canceled, or partially refunded, eligibility for the promotional item may also change where permitted by law.
21. Order Processing
After an order and payment are successfully received, fulfillment will begin.
Most orders are prepared for shipment within:
Up to 3 business days
This period is for order preparation and does not include transportation time.
22. Standard Shipping Charge
Our standard shipping fee is generally:
USD $5.99 per order
If a free-shipping or discounted-shipping promotion is active, the amount shown at checkout will apply.
23. Estimated Delivery Time
Once an order has been shipped, standard delivery generally takes approximately:
10–20 business days
This timeframe is an estimate and does not guarantee a specific delivery date.
Delivery may be affected by:
- International transportation
- Carrier operations
- Customs processing
- Local postal services
- Weather
- Public holidays
- Seasonal shipping volume
- Other circumstances outside our reasonable control
Please refer to our Shipping Policy for additional details.
24. Shipping Information
Customers are responsible for providing complete and accurate delivery details.
Please verify your:
- Recipient name
- Street address
- Apartment or unit number
- City
- State or province
- ZIP or postal code
- Country
- Telephone number
- Email address
before completing checkout.
25. Address Corrections
If you notice an address error after submitting your order, contact:
as soon as possible.
We will try to help before fulfillment is completed, but address changes cannot be guaranteed once an order is packed or shipped.
26. Delivery Problems Caused by Incorrect Address Information
If a customer provides an incomplete, incorrect, or undeliverable address, the package may be delayed or returned.
Orders affected by customer-provided address errors do not automatically qualify for a free replacement or refund.
If reshipment is possible, additional shipping charges may apply.
27. International Purchases
International shipments may pass through customs before delivery.
Processing times and import requirements differ between countries.
Customers are responsible for ensuring that products can lawfully be imported into their destination.
28. Customs Duties and Import Taxes
International orders may be subject to additional charges imposed by local authorities.
These can include:
- Customs duties
- Import taxes
- Brokerage fees
- Administrative charges
- Local handling fees
Unless the checkout page clearly states otherwise, these charges are not included in the product price or standard shipping fee.
Where applicable, they are generally the responsibility of the recipient.
29. Split Shipments
An order may occasionally be divided into several packages.
This can happen because products are stored in different fulfillment locations or have different packaging or shipping requirements.
Separate packages may have different tracking numbers and may arrive on different dates.
30. Tracking
Where available, tracking information may be provided after your package has been dispatched.
Please allow time for the carrier to activate the tracking number.
Tracking updates may temporarily pause during international transport, customs clearance, or carrier transfers.
31. Delivery Monitoring
Customers are encouraged to monitor tracking information after shipment.
You may need to respond to carrier notices, arrange collection, or provide additional information to complete delivery.
Failure to respond to delivery instructions may result in the parcel being returned.
32. Packages Shown as Delivered
If tracking indicates that your order was delivered but you cannot locate the parcel, first check nearby delivery locations such as:
- Mailbox
- Front entrance
- Porch
- Parcel locker
- Reception area
- Mailroom
- Other safe locations
You should also check with household members, neighbors, building staff, and the local delivery carrier.
If the package still cannot be found, contact us with your order and tracking details.
33. Changes to an Order
Requests to modify an order should be submitted promptly.
Where possible, we may assist with changes involving:
- Quantity
- Color
- Product variation
- Delivery information
Once fulfillment has started, changes may no longer be possible.
34. Order Cancellation
To request a cancellation, contact us as soon as possible at:
Orders may begin processing shortly after checkout.
We cannot guarantee cancellation after fulfillment has begun.
Once a parcel has been shipped, requests will be handled according to the applicable Return Policy.
35. Final Sale
Unless a valid claim applies under our Return Policy or mandatory consumer law provides otherwise, purchases made through qerlzirvna.com are generally considered final sale.
Customers should review product details carefully before ordering.
36. Damaged Items
If a product arrives damaged, please notify us within:
7 days of delivery
Your request should include:
- Order number
- Description of the issue
- Clear photographs of the damaged item
- Packaging photos where appropriate
- Shipping-label photo if requested
Please keep the product and packaging until the claim has been reviewed.
37. Defective Products
If you believe a product arrived with a manufacturing defect, contact us within the applicable 7-day reporting period.
We may request photographs, video, or other reasonable evidence.
Small cosmetic or manufacturing variations that do not materially affect ordinary use are generally not treated as defects.
38. Incorrect Products
If you receive a materially different item, color, size, quantity, or variation from what was confirmed in your order, please contact us within 7 days of delivery.
Please include your order number and photographs showing the item received.
39. Missing Items or Parts
If you believe something is missing, first check:
- All packaging
- Internal compartments
- Protective materials
- Separate tracking numbers
Some orders may arrive in multiple shipments.
If an item or component that should have been included is still missing, contact our customer service team.
40. Return Authorization
All eligible returns must be approved before merchandise is sent back.
Please do not return a product without contacting us first.
If a physical return is required, our customer service team will provide instructions.
Unauthorized returns may not be accepted or processed.
41. Return Address
The company address listed in these Terms is not automatically the return address for merchandise.
Do not ship a product to the company address unless our support team specifically instructs you to do so.
42. Refunds
If a refund is approved, it will generally be returned to the original payment method.
After we submit the refund, the time required for funds to appear depends on the applicable:
- Bank
- Card issuer
- Financial institution
- Payment provider
External processing times are outside our direct control.
43. Partial Refunds
If only part of an order is affected by an approved claim, any refund may apply only to the relevant product or portion of the transaction.
44. Replacements
Where appropriate, an eligible damaged, defective, or incorrect product may be replaced.
Replacement availability depends on current inventory.
If the same product or variation is unavailable, we may provide another appropriate resolution.
45. Exchanges
We generally do not offer traditional exchanges based solely on personal preference.
Requests for a different size, color, style, or variation that was correctly supplied are generally not treated as eligible exchanges.
46. Change-of-Mind Purchases
Unless required by applicable law, we generally do not accept returns solely because:
- You changed your mind
- You no longer need the product
- You selected the wrong color
- You selected the wrong size
- You purchased the wrong quantity
- You did not review measurements
- The product does not match a personal preference
47. Kitchen and Food-Use Products
Certain products sold by qerlzirvna are intended for kitchen or food-related use.
For hygiene reasons, products that have already been used with food, beverages, oils, sauces, spices, or other consumable substances may not be returnable unless an eligible defect, damage, or fulfillment error applies.
48. Proper Product Use
Products should only be used for their intended purposes.
Customers should follow all relevant usage and care instructions.
Do not assume that a kitchen product is:
- Microwave-safe
- Oven-safe
- Dishwasher-safe
- Freezer-safe
- Leakproof
- Heat-resistant
- Suitable for direct food contact
unless the applicable product description specifically confirms that characteristic.
49. Sharp Products
Certain kitchen tools may include blades, peeling edges, cutting surfaces, or other sharp parts.
Use these products carefully and store them safely.
Keep sharp tools away from children unless appropriate adult supervision is provided.
50. Glass and Ceramic Items
Breakable kitchen products should be handled carefully.
Damage caused after delivery by dropping, impact, excessive pressure, rapid temperature changes, or misuse is generally not considered a manufacturing defect.
51. Natural Wood Products
Wood components may vary naturally in grain, texture, shade, and pattern.
These differences are generally normal and do not constitute defects.
Unless product instructions state otherwise, wooden items should not be soaked in water for extended periods.
52. Cleaning and Care
Customers are responsible for following applicable maintenance and cleaning instructions.
Damage caused by inappropriate care may not qualify for replacement or refund.
This can include damage resulting from:
- Excessive heat
- Harsh chemicals
- Improper dishwasher use
- Abrasive cleaning
- Incorrect soaking
- Inappropriate storage
53. Product Compatibility
Certain products are designed for specific spaces or fixtures.
This can include compatibility with:
- Faucets
- Sinks
- Cabinets
- Drawers
- Refrigerator shelves
- Storage containers
- Countertops
Customers are responsible for reviewing measurements and compatibility before purchase.
54. Promotional Products
Unless a specific promotion states otherwise, discounted products remain subject to these Terms and our Return Policy.
A reduced price does not prevent an eligible claim for a damaged, defective, incorrect, or incomplete order.
55. Fraud Prevention
We may review orders that appear suspicious or unusual.
This may include transactions involving:
- Unauthorized payment activity
- Conflicting customer information
- Repeated refund requests
- Unusual purchasing patterns
- Suspected fraud
Where reasonably necessary, we may request additional verification or cancel an affected order.
56. Refund and Return Abuse
We reserve the right to investigate refund, replacement, or return requests that appear fraudulent, manipulated, repetitive, or abusive.
Claims involving false information, intentionally damaged products, or manipulated evidence may be declined where justified.
57. Payment Disputes
If you believe there is a problem with your purchase, we encourage you to contact our customer service team before initiating a chargeback or other payment dispute.
This allows us the opportunity to review and potentially resolve the issue directly.
Nothing in this section limits rights available under applicable law or through your payment provider.
58. Customer Communications
After placing an order, we may send transactional messages relating to your purchase.
These communications may include:
- Order confirmation
- Payment information
- Shipment notifications
- Tracking updates
- Delivery information
- Customer-service responses
- Refund or return updates
Transactional communications are separate from optional promotional marketing.
59. Personal Information
Personal information supplied during a purchase is handled in accordance with our Privacy Policy.
Information may be processed where necessary for payment, fulfillment, delivery, fraud prevention, customer support, and legal compliance.
60. Events Outside Our Reasonable Control
Fulfillment or delivery may be affected by events outside our reasonable control, including:
- Severe weather
- Natural disasters
- Carrier disruptions
- Customs delays
- Government actions
- Labor disruptions
- Transportation interruptions
- Network failures
- Widespread service outages
Where such events occur, we will make reasonable efforts to manage affected orders.
61. Limitation of Liability
To the fullest extent permitted by applicable law, qerlzirvna and HONGKONG HARMONICARE LIMITED will not be liable for indirect, incidental, special, or consequential losses arising from a purchase where such liability may lawfully be limited.
Nothing in these Terms excludes liability that cannot legally be excluded.
62. Mandatory Consumer Rights
These Terms of Purchase do not remove rights that consumers are entitled to under mandatory applicable law.
If any part of these Terms conflicts with a non-waivable legal protection, the applicable legal requirement will prevail.
63. Changes to These Terms
We may update these Terms of Purchase when necessary to reflect changes in:
- Store operations
- Products
- Payment systems
- Shipping arrangements
- Legal requirements
- Website functionality
The latest version will be posted on qerlzirvna.com with a revised “Last Updated” date.
64. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the fullest extent permitted by law.
65. No Waiver
Our decision not to immediately enforce a particular provision does not mean that we permanently waive the right to enforce that provision later.
66. Governing Law
These Terms of Purchase will be interpreted under the laws applicable to HONGKONG HARMONICARE LIMITED, subject to mandatory consumer-protection laws that may apply in the customer's jurisdiction.
67. Contact Us About an Order
If you need assistance with a product, payment, order, shipping, damaged item, incorrect product, missing component, return, or refund, please contact our customer support team.
For an existing purchase, including your order number will help us review your request more efficiently.
Contact Information
Store Name: qerlzirvna
Website: qerlzirvna.com
Email: support@qerlzirvna.com
Phone: (534) 900-1894
Company:
HONGKONG HARMONICARE LIMITED
Company Address:
RM 509, 5/F, THE CLOUD,
111 TUNG CHAU STREET,
TAI KOK TSUI,
HONG KONG